Contact us
Questions, problems, or ideas? Send a note here, or email pillowpine.app@agentmail.to.
Email: pillowpine.app@agentmail.to
Please include your iPhone model and the app version (shown in Settings). Please don’t send your baby’s logs or health details by email unless you want us to see them.
Frequently asked questions
Family sharing and invites
How do I invite my partner?
Open Family, tap Invite someone and choose Parent. Your partner scans the QR code with Pillowpine on their phone. Inviting one partner (a co-parent) is free.
Can grandparents or a nanny join?
Yes. Adding caregivers is part of Pillowpine Plus. A family can have two parents and up to 12 phones.
Is family sharing private?
Yes. Shared logs are end-to-end encrypted on your phone before they are sent, so we can’t read them. Anyone who scans your invite QR code can join, so show it only in person.
How do I remove someone?
A parent can remove a phone in Family. It stops syncing right away, but the logs already on it stay on it.
Importing
Can I bring my logs from another app?
Yes. Pillowpine can import CSV files exported from Nara Baby or Huckleberry. In Pillowpine, open Settings, then under Your logs tap Import from another app (“Bring your history, free”). On the Import your history screen, choose your file. You can also import during setup, after you add your baby. The file is read on your phone and is not uploaded.
Nara Baby and Huckleberry are trademarks of their respective owners. Pillowpine is not affiliated with or endorsed by them.
Reports and export
How do I make a report for the pediatrician?
In Settings, under Your logs, tap Pediatrician report (PDF or CSV). Choose the last 7, 14 or 30 days or pick dates, then share it as a PDF or CSV. It’s free and is made on your phone.
How do I export or back up everything?
In Settings, under Your logs, tap Export spreadsheet (CSV), or save a full backup file in Your data. Your logs are never in iCloud or iPhone backups, so save a backup file before you change phones, or use family sharing.
Pillowpine Plus
What does Plus cost?
Pillowpine Plus is an optional auto-renewable subscription: $1.99 a month or $14.99 a year (US prices; your local price is shown before you confirm). Core logging is free forever.
How do I cancel or change my plan?
On your iPhone, open Settings, tap your name, then Subscriptions, and choose Pillowpine. Turn off auto-renew at least 24 hours before the current period ends to avoid the next charge. If Plus ends, nothing you logged is deleted.
How do I restore my purchase on a new phone?
Sign in with the same Apple Account, open the Pillowpine Plus screen in the app and tap Restore Purchases.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
Deleting your data
How do I delete everything?
In Your data, tap Delete everything. This removes every log, your baby’s details and your family from this phone. With family sharing on, it also takes this phone out of the family; the other phones keep their copies. Deleting the app also removes its data from your phone.
Privacy
Do you see my baby’s data?
No. There is no account, no ads and no tracking. Your logs stay on your phone, and shared logs are end-to-end encrypted. Read the full privacy policy.
Pillowpine is a log for your family, not a medical device, and it doesn’t give medical advice. If you’re worried about your baby, call your pediatrician or emergency services.